We Specialize in Service & Repair - it is the heartbeat of our daily operations and it can get busy! If You Have Equipment That Is Not Working Right, Is Broken, Or Simply Needs Repair and Don’t Want To Tackle It Yourself, We’re Here To Help Out!From General Yearly Service or a Complete Engine Replacement, There’s NO Job To Big or To Small! We Won’t Up-Sell You, We Will Make Recommendations, We Will ONLY Do What YOU the Customer Wants Done and Will Be Honest 100% Of The Time! Our Tech’s (including the owner) Are ALL Certified Professionals, With over 60 Years Combined Experience, Your Equipment is in Good Hands, and Will Run Better Than Ever! We will always recommend you let pa shop like us take care of your equipment, we have NOTHING against “Do-It-Yourself” Sometimes we will even go above and beyond and give out helpful information or guide you along if you have questions, However, sometimes it’s best left to the pro’s, we have had all the certification training, all the safety measures and all the tools (literally, four tool boxes filled with every tool imaginable) needed to do repairs, safety, professionally and in a timely matter. Scroll Down Below To See What We Charge and other Shop FAQ’s - We Look Forward To Fixing Your Equipment!
SERVICE & REPAIRS DEPARTMENT | WHAT WE CHARGE | WHAT WE WORK ON
BRANDS WE ARE AN AUTHORIZED DEALER FOR
Warranty Authorized For MTD Products (Craftsman, Troy Bilt, Cub Cadet) Briggs & Stratton (Engines) Kohler Engines, Honda Engines, Kawasaki Engines, Karcher Pressure Washers, TTI/ Techtronic Industries Inc (Ryobi & other brands) FNA Group (Pressure Washers, DeWalt, Craftsman, Simpson etc..) and MANY More.
SHOP SUPPLIES CHARGE
There will be a $2-$10 Shop Supply Charge to ALL Invoices, this is the only surcharge you will ever see from us, it helps cover supplies used on a daily basis, spill pads, quicksorb, paper towels, the essentials that keep gas,oil,dirt and parts cleaner contained and help us work more efficiently.
WHAT BRANDS WE WORK ON
Simple. All Makes All Models Of Equipment, (No Battery or Diesel, and Only Outdoor Power, Some Exceptions will be Granted) We Don’t Care if it’s 50 Years or 5 Months Old - Unlike Other Shops Who “Pick and Choose” or simply Won’t Touch It or even only work on what they sell (yes that is sadly true!) - WE WILL work on ANY BRAND regardless of where you bought it from and WE WILL Get it Going Again!
ESTIMATES & DIAGNOSTICS
Effective 1/28/25 All work orders must be signed at dropoff as well. this is to better streamline our services and cut-down on fraudulent work orders. (yes it happens!) Sometimes we CAN Give Ball Park Figures over the phone, but it is best that we see your equipment.
DIAGNOSTICS
If you want to know what is wrong with your equipment before any repairs are done we can diagnose the problem for you, the costs are noted above, if repairs are authorized, the diagnostics fee is credited to the final invoice.
REPAIR QUOTES AND DECLINED REPAIR: If the cost of a repair will exceed the Preauthorized Estimated Amount that was discussed with you, a detailed repair quote will be written up for your approval. If you decline a repair quote or a unit is not reasonably repairable, the Diagnostic Fee will be charged Non-Repaired equipment is not reassembled. Reassembly is billed at the Standard Hourly Shop Labor Rate.
Non-Repaired equipment must be picked-up within 30 days of declining a quote or it will be sold or disposed of to cover all costs incurred.
WHAT WE CHARGE
Our Standard Hourly Labor Rate is $90 an Hour, Lowest Rates in the Industry! , Repair Minimum is $20, NO Fuel & Oil Surcharges - if a repair only takes 30 minutes, you will ONLY be Charged labor for that 30 minutes of repair time.
WHAT IS YOUR TURN AROUND TIME?
Simple. 1 week on average from time of drop off.
We categorize all repairs and do them in order, sometimes we will get your equipment done same day, or within 1-3 days, very rarely will repairs exceed 10 days, but knowing logistics with ordering and other varying factors we simply cannot control (like dreaded back-orders) , as frustrating as it is for all of us, but thankfully since we can globally source and cut out the standard 3 tier ordering system, long delays rarely happen, but they can.
To clarify most repairs are done within a week, while our competitors take 2,3 even 4 weeks.
BREAKDOWN’S AND EXPLANATIONS
SHOP RATES
HOURLY LABOR RATE IS $80
We Charge Accordingly, no hidden costs, if a Repair takes only 1/2 hour You Get Charged ONLY for That 1/2 Hour. Most shops have a repair minimum - we don’t and never will.
SHOP SUPPLIES CHARGE is $2-$10 This Covers Environmental Processes, We HAVE to charge this, it covers materials and supplies we use in the shop and disposal of hazardous materials. this is the only surcharge we have, it is applied to every repair invoice. you only pay this $10 surcharge once.
TURN AROUND TIME CAN VARY WE AVERAGE 1 WEEK
Blade Sharpening is $5 Per Blade
Free install of Blades When Purchased From Us - better yet - if you bought it from us, we will sharpen for only $5 per blade!
Saw Chain Sharpening is $8 OFF SAW $10 ON SAW
POLICIES
We will work on all makes and models of equipment, however limitations do apply. Most shops “pick and choose” what they want to work on - we don’t and never will.
ESTIMATES - we do provide estimates, however is work is denied and not approved, there will be a $25 Minimum charge due at pickup for the estimate. See Above for Details!
UNLIKE Other shops, that require a signature and $20 at drop off for diagnostics that’s not even refundable… We DO NOT require ANYTHING upfront! if we for some reason cannot fix your equipment or diagnose it non-repairable, you can pick it up free of charge or we can dispose of it as well.
We do ask and Require ALL Repaired Equipment to be Picked Up Within FIVE (5) Business Days During Our Hours Only (Monday-Friday 830AM to 430PM, But we can wait until 5 if needed) , Storage Charges of $5 Per Day Can Apply.
Equipment Left over 30 Days After Completion of Repairs And Notification WILL Either Be Sold to Recover Costs Incurred or Disposed Of. We Will ONLY notify you TWO times.
We Can Accept Cash, Check or ALL Credit/Debit Cards. (No fee’s to use a card!)
PARTS DEPARTMENT POLICIES
RETURN POLICY - 14 DAYS MUST HAVE ORIGINAL RECEIPT
Item(s) MUST be in NEW, RESALABLE CONDITION.
NO RETURNS on Filters, Rubber Products (Including Belts) Fuel Related Products & Electrical Products.
Batteries we Sell either have a 6 month, 3 month of 30 day exchange policy, sales are final on electrical items.